Refund Policies

A legal disclaimer

At OAXZ, we pride ourselves on the integrity of our team and the quality of our product. Due to the artisanal nature of our mezcal, our policies are:

• Mezcal: Returns will only be accepted for bottles damaged during transit, provided photographic evidence is reported within 24 hours. We do not accept returns of bottles with a broken or open security seal.

• Security Seals: You must make it clear that there are no refunds if the bottle has been opened. Once the tamper-evident seal is broken, the product loses its legal and sanitary value for resale.

• Damaged Product: The only instance where a refund is usually mandatory is if the bottle arrives broken. A photo of the damaged package must be taken within the first 24 hours of receipt. Without a photo, there will be no refund.

• Shipping Costs: The original shipping cost is non-refundable. If the customer wishes to return an item due to a "change of mind," the return shipping will be paid by the customer without any refunds.